How will you answer to an angry customer?

Your Customer is angry? Read here how to manage a PR crisis.


More about Enterprise Social

“Why and How companies are investing in new business models to lead Customer Digital Experience” by Brian Solis


Click here to download the  report : dt-report

Intersting to new more about Digital Transformation? Join us as Worldwide Partner Conference at Washington and meet Brian Solis

How Metro Bank revolutionizes banking by putting customers first

Enhance your retail banking strategy

It’s all about giving customers the most amazing experience

The Seven Digital Deadly Sins: Interactive video

“It has been 25 years since the invention of the world wide web and more than 2 billion people are now connected. How does this information revolution affect us personally, socially and morally?

Jon Ronson, Bill Bailey, Billy Bragg, Josie Long and others reveal their sinful online behaviour.

Click on the picture below and find out what pride, lust, greed, gluttony, envy, wrath and sloth mean in the digital world – and cast judgment on the guilty. Will you absolve or condemn them?”



A collaboration between National Film Board of Canada and the Guardian:



How to turn Social sentiment into opportunity

your brand sux

In today’s social and mobile world, you may encounter negative sentiment at some point during the life of your business. In this latest e-book Your Brand Sux, we focus on how to reap the rewards of customer feedback on social, even if it isn’t always positive.

Things you’ll learn:

  • Tracking brand sentiment
  • Tips to improve engagement
  • Best practices for global brands
  • And more tips for developing amazing customer expériences

Download the e-book now here

For more insight on how to deliver more amazing Customer experience, please visit