“Why and How companies are investing in new business models to lead Customer Digital Experience” by Brian SolisPosted: June 25, 2014
Click here to download the report : dt-report
Intersting to new more about Digital Transformation? Join us as Worldwide Partner Conference at Washington and meet Brian Solis
“It has been 25 years since the invention of the world wide web and more than 2 billion people are now connected. How does this information revolution affect us personally, socially and morally?
Jon Ronson, Bill Bailey, Billy Bragg, Josie Long and others reveal their sinful online behaviour.
Click on the picture below and find out what pride, lust, greed, gluttony, envy, wrath and sloth mean in the digital world – and cast judgment on the guilty. Will you absolve or condemn them?”
A collaboration between National Film Board of Canada and the Guardian: http://digital-deadly-sins.theguardian.com/
In today’s social and mobile world, you may encounter negative sentiment at some point during the life of your business. In this latest e-book Your Brand Sux, we focus on how to reap the rewards of customer feedback on social, even if it isn’t always positive.
Things you’ll learn:
- Tracking brand sentiment
- Tips to improve engagement
- Best practices for global brands
- And more tips for developing amazing customer expériences
Download the e-book now here
For more insight on how to deliver more amazing Customer experience, please visit http://www.microsoft.com/en-us/dynamics/crm.aspx