Posted: October 28, 2013 | Author: myriamelouni | Filed under: Digital innovations, Digital Transformation | Tags: Barcelona, Business, Business process, Europe the Middle East and Africa, Microsoft, Microsoft Dynamics |
In a week time, Convergence EMEA 2013 will open its door at Barcelona!
Convergence EMEA is the premier event for the Microsoft Business Solution community in Europe, the Middle East, and Africa–where opportunity and innovation meet to deliver real business value.
It’s the chance to make key business connections and to discover the full potential of Microsoft Dynamics solutions which are at the heart of any digitalization process.
There’s no better way to get energized and network with others organizations which are willing to optimize their business processes and accelerate their digital transformations.
To help organizations gain a deeper understanding of the direction and roadmap to the future of Microsoft Dynamics, Tuesday’s keynote will feature Microsoft executive Kirill Tatarinov, executive vice president, Microsoft Business Solutions Group, who will present the latest perspectives on the advancement of business solutions into the cloud together with Jean-Philippe Courtois, President Microsoft International.
Don’t miss this unique opportunity and join us at Convergence EMEA 2013 from the 4th to the 6th of November at Barcelona or virtually,
More live info available on twitter @MSFTConvergence #conv13EMEA
Posted: October 23, 2013 | Author: myriamelouni | Filed under: Uncategorized | Tags: Barcelona, Business, ConvergenceEMEA2013, Customer, Customer experience, digital transformation, digitalization, Microsoft, Pervasive |
Watermark Consulting, a customer experience consultancy and think tank, did an analysis of the five year performance of the Top 10 Leaders and Top 10 Laggards in the Forrester Customer Experience Index versus the broader S&P 500 Index from 2007 to 2011: The return of the Customer Experience Leaders portfolio was 128% higher than the Laggards, and 27% higher than the S&P 500. Their results strongly suggest that delivering leading customer experience allows these companies to dramatically outperform the market.
But what’s the way to become a Customer Experience Guru?
To deliver Amazing Customer Experiences, one must accept the principle that meeting the needs of today over-connected customers (described in “Digital is no more an option“) is a universal truth for running and operating a successful business.
To meet those needs, organizations will have first to digitalize their business processes and acquire innovative social business tools which will provide them:
- A People-first experience designed to bring companies closer to their customers
- Persuasive connections and communications inside and outside organizations
- Personal experiences delivered across every interaction and engagement
This will result in:
- assuring co-workers onboarding in the digital transformations by providing them a unique and friendly experience of driving customers and businesses from anywhere (places and devices) at any time
- increasing collaboration beyond sales team to customers
- raising a quality and impactful company digital imprint and by so generating new Customer acquisition engines
- becoming a responsive Customer-centric organization
And this is key to make a business survive in this new digital business world.
To discover the one and only kind of business solutions that could drive such results for small to large and global companies, the place to be is Convergence EMEA 2013 at Barcelona from the 4th to the 6th of November.
Microsoft will unveil their new Business Solutions , Dynamics 2013, which will unlock organizations potential by empowering people for the activities & end-to-end experiences they value most through a family of devices and seamlessly integrated services
Posted: October 22, 2013 | Author: myriamelouni | Filed under: Digital innovations, Digital Transformation | Tags: Business, digital transformation, Longboard, Market capitalization, Microsoft |
Last time Longboard has predicted a “Next Apple” it was Telsa . And the value of the company can now soar from almost nothing to hundreds of billions of dollars in less than a decade. Such radical increases in market capitalization are a major new paradigm of financial markets.
So when Longboard is now defining Microsoft as the “new Apple”, it is worthy to pay attention both to this analysis and to what Microsoft is bringing to people and organisations in term of digital innovations to understand why and how Microsoft will be what’s next.
http://www.businessinsider.com/longboard-microsoft-slide-deck-2013-10?op=1
Posted: October 21, 2013 | Author: myriamelouni | Filed under: Digital innovations, Digital Transformation, People transformation | Tags: Business, digital transformation, digitalization, Gamification, Gamify, Management, Organizational Change |
One of the main blockers when it comes to digitalize an organization lies in transforming people.
Recent decision of HP following Yahoo to ban work from home for their coworkers is a telling example of going digital without implementing a change management strategy often leads to failure.
Gamification could be the solution to accelerate change management, drive employees engagement and compliance, speed up training and Learning and therefore accelerating digital transformations Inside an organization, as decribed in the attached ebooks from Capgemini Consulting.
“By 2015, 40% of 1000 organizations will use gamification as primary mechanism to transform business operations” . This is clearly an option to be considered from now.
More content also available here
Gamification
Posted: October 20, 2013 | Author: myriamelouni | Filed under: Digital innovations, Digital Transformation, People transformation | Tags: Business, Capgemini, Capgemini Consulting, Digital electronics, digital transformation, Emerging technologies, MIT Sloan Management Review, Social media |
Every transformations, especially digital ones, need to be led by the top layer in the organisations.
A bottom-up approach won’t succeed in engaging companies in the digital world.
Executives need to create a compelling vision of the future for their company, demonstrate how digital will lead their organisations to success and they have to be the first and main actors of the digitalization.
Based on the Burberry Case Study, I encourage you to read this very pertininent analysis made by Capgemini Consulting.
The change is occuring now and we need leaders to have digital transformation as their one and main cause. CxOs, you held the future of your companies.
http://ebooks.capgemini-consulting.com/Digital-Vision/
GO DIGITAL 