How will you answer to an angry customer?

Your Customer is angry? Read here how to manage a PR crisis.


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How Metro Bank revolutionizes banking by putting customers first

Enhance your retail banking strategy

How to turn Social sentiment into opportunity

your brand sux

In today’s social and mobile world, you may encounter negative sentiment at some point during the life of your business. In this latest e-book Your Brand Sux, we focus on how to reap the rewards of customer feedback on social, even if it isn’t always positive.

Things you’ll learn:

  • Tracking brand sentiment
  • Tips to improve engagement
  • Best practices for global brands
  • And more tips for developing amazing customer expériences

Download the e-book now here

For more insight on how to deliver more amazing Customer experience, please visit

How to reach your sales efficiency goals?

Marketing in a Digital Word by Microsoft UK CMO Philippa Snare featuring Capgemini’s Dr. Cliff Evans


For more information, visit Microsoft Dynamics Blog

Social is for Closers: the first ebook on Social Listening for Sales by Fred Studer











Social is for Closers – A Social Intelligence Guide for Sales_Microsoft_Dynamics_CRM

Follow Fred Studer on Twitter: @fredstuder

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