How will you answer to an angry customer?

Your Customer is angry? Read here how to manage a PR crisis.

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More about Enterprise Social


How Metro Bank revolutionizes banking by putting customers first


Enhance your retail banking strategy


It’s all about giving customers the most amazing experience


How to turn Social sentiment into opportunity

your brand sux

In today’s social and mobile world, you may encounter negative sentiment at some point during the life of your business. In this latest e-book Your Brand Sux, we focus on how to reap the rewards of customer feedback on social, even if it isn’t always positive.

Things you’ll learn:

  • Tracking brand sentiment
  • Tips to improve engagement
  • Best practices for global brands
  • And more tips for developing amazing customer expériences

Download the e-book now here

For more insight on how to deliver more amazing Customer experience, please visit http://www.microsoft.com/en-us/dynamics/crm.aspx


How to reach your sales efficiency goals?


Marketing in a Digital Word by Microsoft UK CMO Philippa Snare featuring Capgemini’s Dr. Cliff Evans

 

For more information, visit Microsoft Dynamics Blog